SMG Lead | 9 to 12 years | Mumbai, Pune & Bangalore
Capgemini
9 - 13 years
Bengaluru
Posted: 13/01/2025
Job Description
Primary Skill
s9-13 years knowledge on technical application operation for cloud and portal servicesSIAM & ITIL ExpertGood Management and communication skills.Problem solving skills (Six Sigma )Understanding of cross systems interrelations in context of the global business process.Strong knowledge on ITIL, quality process and security compliance
Job Description
Monitoring the effectiveness of IPC processes and making recommendations for improvementCo-ordinate critical and high priority incident, contribute in major incident calls and creation of RCA for such incidentDriving Change Management including attending meetingsParticipate in CABDelivery of RCA documentation after successful incident resolutionAnalyses change records to determine any trendsSupport effective investigations of problems between teams to ensure an end-to-end SLA
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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